- Why ACTIN?
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Below are the 9 reasons that separate us from your typical renewal process and consistently reduce client utility expenses by over 30%.
- Guaranteed Savings
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ACTIN stands behind all of our recommendations with a Cost Savings Guarantee. Savings estimates that are provided during the solutions phase are re-confirmed at the time orders are placed and ACTIN guarantees the savings projected during the term of the agreement. Actin identifies many common errors that are a result of misrepresented rates or incomplete disclosure of fees.
- Implementation
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ACTIN manages the implementation and transition of all recommended services. This includes :
Contract review and approval
In-house order processing by ACTIN personnel
Follow-Up satisfaction - Configuration Optimization
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ACTIN performs an optimization - not simply a savings analysis. Many service providers can attempt to provide clients with a lower bill. ACTIN uncovers the real needs of the client first, eliminates any unnecessary or unwanted features and THEN goes out onto the market to evaluate the best vendor to provide the needed services at the best possible price.
- Single Point-of-Contact
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Actin serves as a single point-of-contact for all services provided to our customers. Any questions regarding service or billing may be directed to your Actin account executive. This allows customers to avoid long delays in customer service call centers or incomplete resolutions from carrier technical support personnel. Clients may still contact the service provider directly for any emergency service requests.
- Service Evaluation
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ACTIN deals with carriers and customers on a daily basis tracking the performance levels, problems and outages experienced. This competitive information proves invaluable to our clients. The carriers that were preferred by customers just one year ago could now rate as the lowest performing in the market. ACTIN makes sure that your decisions are based on the most comprehensive and accurate information available.
- Fraud Elimination
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Each billing review performed by ACTIN includes the detection, elimination and reimbursement of fraudulent charges placed on client bills by companies not authorized by the subscriber. Although most clients feel that their current billing is correct, ACTIN consistently finds fraudulent charges on over 30% of reviewed client invoices.
- Billing Error Detection
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Each billing review includes the detection, elimination and reimbursement of billing errors that appear on client invoices. These errors may be a result of incorrect rate or plan assignments or simply erroneous services that were not authorized nor utilized by the subscriber. ACTIN consistently finds fraudulent charges and billing errors on over 30% of reviewed client invoices.
- Contract Management
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ACTIN maintains a proprietary database of customer contract information that provides follow-up notification of upcoming expiration dates and necessary renewal notification time frames. Many customers suffer from high rates due to the incorrect notice for auto-renewal of existing contracts. Often notice must be given 30-90 days prior to the end of the existing agreement.
- On-Going Monitoring
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ACTIN customers are customers for life. Once introduced into the ACTIN family of services, a client receives on-going monitoring of promotions and market condition changes that might adversely or positively effect their services. ACTIN account executives pride themselves in keeping their customers up-to-date with the best available information to keep them performing at their peak.
